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Booking.com Review Booking.com Reviews | Read Customer Service Reviews of www.booking.com

Booking.com Review  Booking.com Reviews |  Read Customer Service Reviews of www.booking.com

booking.com Reviews | Read Customer Service Reviews of www.booking.com

booking.com cannot be trusted when any serious issues come up. The customer service can take days to answer.

I made a booking through their system as it was lower than on other, even where I could have had discounts on other booking sites. But after confirming the booking, I received an email with a changed price, around 100 euros difference.

The booking was made a day before we should check into the hotel. I contacted booking.com customer service. They would not answer on the phone. On their chat, they only answer me 3 days later.

They refused to take responsibility. I shared with the screenshots with proof of the price their system promised. They started by claiming that they refused my “We Price Match” claim as it did not match their criterial. But I never mentioned “We Price Match”, it was completely irrelevant.

I complained again, and they ask me to again explain the situation and give them the screenshots (That were there at the top of the chat already).

Next, they claimed that the price I saw was only offered if I paid in advance, and therefore they refused to refund me the difference. This was not true, as I could show in my screenshots, there was no mention of paying in advance.

They would take days often to respond, would keep apologizing for my inconvenience, but never take responsibility, and I never got refunded. They are fruitlet and rely on their market strength to refuse to help customers. Furthermore, they would also ask you again and again to send them proofs and explain what happened.

Use other means to book hotels, stay away from booking.com

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